Zemen Bank S.C. Jobs Vacancy 2021(4 open positions)

Zemen Bank S.C. Jobs Vacancy 2021(4 open positions)

 Zemen Bank S.C. invites qualified and experienced applicants for the positions stated below. The interested applicants can apply before the closing date of the application. For more information please read the full article.

Organization overview

Organization Name: Zemen Bank S.C.

Organization size: 1000-2500 employees

Headquarters: Addis Ababa, Ethiopia

Official website: www.zemenbank.com

Jobs position overview

Hiring in position:  various positions (4 open positions with EXP)

Jobs type: Permanent

Salary: Attractive

Workplace: Addis Ababa, Ethiopia

Posted date: December 12, 2021

Postdeadline: December 23, 2021

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1. Senior Internal Auditor

Job Requirement
  • Educational Qualification Required:
  • BA in Accounting, Banking and Finance, Finance and Auditing or in related fields.
  • Minimum Work Experience: 4 years relevant experience of which 2 years as an Officer or equivalent level.
Additional Skills:
  • Knowledge and skill in organizing and leading business firms
  • Industry specific skills (products and services)
  • Emotional Intelligence
  • Data analysis and presentation skill
  • Handling People (people skill)
  • Communication skills etc.
Job Summary
The purpose of this job is to assist in the development plan and report of the internal audit division, and lead an audit team and edit report of the auditors; follow up the timely rectification of audit findings and recommendations by the audited supervision is exercised over subordinates.

2. Officer – Customer IT Support

Job Requirement
  • Educational Qualification Required: B.Sc. in Management Information Technology, Computer Science, or Electrical Engineering or in related fields.
  • Minimum Work Experience:4 years relevant experience (or experience in Banking or call centre operations environment in banks/utility companies).
Additional Skills:
  • Good understanding of applications, interfaces, and IT based banking technologies
  • Knowledge and expertise in enterprise technical support and IT support areas
  • A thorough understanding of call centre technologies and their interfacing with enterprise systems including CRM
  • Skill in using email, internet and web-chatting
  • Proven competency in communication skills both in verbal and written
  • Passion for customer service, customer satisfaction and commitment to meeting and exceeding customer expectations.
  • Excellent speaking, reading and writing skills of English and Amharic. Other local languages is a plus
  • Basic knowledge in banking operations
  • Excellent problem solving skills and analysing quantitative data
  • Basic knowledge and skill in e-banking
  • Self-motivated and patient
  • Service oriented and skill in multitasking etc.
Job Summary
The purpose of this job is to serve as a primary customer contact throughout established channels; to provide customers of the Bank with an online information and support and to assist them to smoothly use the products and services of the Bank; to provide first line support to users of Zemen Bank ATMs and point of sell services (POS); to provide information about the products and services of the Bank to new clients using phone, email, web chatting and other IT infrastructure equipment’s during regular business hours and off-office hours. He/she becomes the voice of the customer. He/she will be responsible for establishing, monitoring and maintaining information technology systems and services.

3. Customer Service Representative I

Job Requirement
  • Educational Qualification Required: B A in Marketing Management, Accounting & Finance, Banking & Finance, Economics, Management, Administrative Service Management or in related business fields.
  • Only Graduate of 2021
  • CGPA 3.00 and above
  • Minimum Work Experience: Not Required
Additional Skills:
  • Computer application Skill
  • Emotional Intelligence
  • Data analysis and presentation Skill
  • Communication and Report Writing Skill etc.
Job Description
The purpose of this job is to provide clients/ gusts with primary level information about the bank and respective units’ function; to maintain the office look and ambiance and ensure its convenience and attractiveness; to facilitate the works of the department to which she/ he is assigned by planning their office supplies requirement and availing stationery and related items; to perform secretarial duties; to organize the departmental records and correspondences with internal and external customers.

4. Administrative Assistant

Job Requirement
  • Educational Qualification Required:
  • Diploma or TVET (Level IV) in Management, SSOM, Marketing or related fields + Computer Literate.
  • Minimum Work Experience:Two (2) years relevant experience.
  • Qualified Female Candidates are highly encouraged to apply.
Additional Skills:
  • Computer application Skill
  • Industry specific Skills (products and services)
  • Emotional Intelligence
  • Data analysis and presentation Skill
  • Communication and Report Writing Skill etc.

How to Apply

Interested and qualified applicants can submit their applications in person or via post by attaching their non-returnable CV with all credentials to the Bank’s Human Resource Department within ten working days from the date of this announcement.

NB: For Administrative Assistant and Customer Service Representative I candidates interested to apply should send their application with non-returnable cv and credentials only with P.O Box. Number 1212. Please be informed that applying in person  shall entail disqualification.

Address: Bole besides Alem Cinema

Human Resource Department, Zemen Bank S.C

P.O.Box: -1212

Tel. +251-11-5- 57 58 70 or +251-11-5- 57 51 66 or 251-11-5- 57 44 62

Only shortlisted candidates will be contacted.
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